How true, how true ... Jeffrey Zeldman , Publisher and Editor-in-Chief has the online magazine
A List Apart in his blog
published a list of 20 things , from which one wishes that they face a never during the development of a Web project on but which one encounters sooner or later. "Guarantee: All incidents taken from life." I can confirm from my own experience only, but also as an indication that it is after all to exceptions, because "most clients are good clients, and some clients are great clients." Not
Zeldman himself, but
Keith LaFerriere has
at A List Apart under the heading
Flexible Fuel: published Educating the client on IA a very detailed, in the phases' discovery and initial approval "and" design and development "divided up the deliverables of information architects, providing them with explanations of the benefits, thus bringing work to the customer. Given the still rather sparse quality of training for IAs and in light of the detailed knowledge of many "great clients" on the value of good IA perhaps only the target group of the otherwise excellent article is not chosen rightly.
20 signs you do not want that web design project
Flexible Fuel: Educating the Client on IA
The presentations and posters the UPA Europe 2008 , the first conference of the European branch of the Usability Professionals' Association, are online as PDF files. Note the diversity of perspectives from which the issue of usability was considered. Therefore, it is difficult to name, despite the many good posts a favorite. It is worthwhile in any case to invest a moment of such dark evenings in the reading of the slides. 
